Deposit Protection Service

Deposit Protection Service

The Deposit Protection Service

About The DPS

The Deposit Protection Service (The DPS) is open to all landlords and letting agents, and is the only scheme that is free to use.

Our funds are secured with a trusted high street bank, so for safe, secure and straightforward deposit protection, The DPS is ideal.

Fast

Landlords and letting agents can access online accounts 24/7 and submit deposits in minutes, allowing you to concentrate on doing business, not admin.

Free

The DPS is the only Government-authorised custodial scheme that is free to use.

Secure

All funds are ring fenced in accordance with client money regulations.

Inclusive

The DPS is open to all private landlords and letting agents, with no pre-conditions to meet or assessments to take.

Fair

An independent and free Alternative Dispute Resolution (ADR) service will aim to resolve any disputes quickly and without the need for court action. Landlords, agents and tenants could also earn interest on any proportion of the deposit they are entitled to retain at the end of a tenancy.

Reliable

The DPS is managed by Computershare Investor Services PLC, a global business with more than eight years’ deposit protection experience.


Registration

Registration is simple and quick - we just need your contact details.

You will then be sent an activation email, and can start to submit deposits to be protected by The DPS.

Join The DPS here.


Access your online account

Landlords and letting agents can access their online accounts here.

Tenants who have received a deposit ID number can also access their tenancy details here.


Manage your account Landlords and agents can go online to:

  • view all the deposits they have safeguarded with The DPS

  • submit new deposits

  • update details for properties and tenants

  • request the repayment of a deposit at the end of a tenancy

  • make enquiries

 

Request repayments

Landlords, agents and tenants can all request the repayment of a deposit to the appropriate parties at the end of a tenancy – either jointly or independently, online or by calling us and requesting a paper form.

When one party requests a repayment, the other needs to confirm whether they agree with the proposal, by completing an acceptance form – either online or by post.

It is in the best interests of all parties to agree promptly on how the deposit is to be repaid, so that everyone receives the funds due to them quickly and amicably.

All deposits are repaid within 10 working days of the correctly completed acceptance form being received by The DPS.

 

Internet Browser Support

The DPS recommends the latest vendor supported release of Microsoft Internet Explorer, Mozilla Firefox and Apple Safari internet browsers. In addition to improving your experience with The DPS, upgrading your browser will provide the latest browser security updates.

Terms and Conditions

Click here to view a copy of the scheme Terms and Conditions and ADR rules that you can print locally.